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artyah

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Reply with quote  #46 
Quote:
Originally Posted by Marsha
I did not take Craig's email on a bad note but worry that my account will be deleted.  The last of my items expired on 3/1/18 after no sales for a long time and none over Christmas.  I would post to pinterest and google+ and got lots of views but no sales.  PLEASE do not delete my shop for I want to try again once the new format is done.

Marsha - Snow Nose Crafts  


Hi Marsha,

We are not removing accounts for non listing.

The message that was sent was completely taken out of context. But it seems to be having a positive effect. People that do not want to be on ArtYah are asking for their account to be closed.

We were asking for members to support ArtYah.

When we send an important messages about ArtYah needing to get backed up due to images disappearing, we received a lot of email back to close their account and to take them off the message boards.

Artyah wants the support from sellers and the message was perhaps not shared correctly or misinterpreted.

Thank you,

Craig

AY cusomter service


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artyah

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Reply with quote  #47 
Quote:
Originally Posted by Lesley Fry
From what I have read in the Etsy forum, it appears that a ton of shops were opened here NOT to make sales but to protect the names of the shops from being used by others. Artyah exists to help people make sales and a shop is NOT a shop if it has no merchandise for sale. These "shops" deserve to be closed. Maybe Craig should allow a new shop a stated period of time to list merchandise or it will be automatically deleted.


That is a great idea, but it was not my intention of sending the letter for that purpose.

I do not like using the wording "to be honest."

I always feel that saying to be honest, people may think I am hiding something.

But to be honest, I sent out that message with the hopes that people would read it and think to themselves, hey you know what, I joined ArtYah because they stood for what I always loved about etsy in the first place; A handmade place for me to sell my goods. i will show my support for ArtYah.

But, that did not happen that way. People signed up and then gave up. Not all. Just some.

That was the intention, and obviously either I did not make it clear and used poor wording or sometimes a person will read and then post to a forum, one thing and that sets everyone else off.

I think that this will eventually be a good thing. I am not worried. People have always come and gone. There will always be people that will say bad and good things about something regardless.

I have always tried so hard for ArtYah to succeed and I know it will as things always take time.
ArtYah wants sellers that will help build us up to be like etsy was when they fled ebay to go to etsy.

Thank you,

Craig

AY customer service





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Francisbel

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Reply with quote  #48 
Quote:
Originally Posted by artyah


That is a great idea, but it was not my intention of sending the letter for that purpose.






That is not a good idea because you never know why the owner of a shop don't list anything .  Many things can happen, no time, no sure yet about the site, been sick, take a break and so many reason more.
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Nodsu

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Reply with quote  #49 
What is that required support you speak of?
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Debbie H

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Reply with quote  #50 
I was absolutely stunned over this post. Craig may know his computers but not how to communicate professional way. This happened once before and he apologized but already had lost some sellers. This second time is a problem for me. I still need time to process this and make a sound decision. I don't want to make a knee jerk decision but I also do not want to do business on a site that drives business away. Many times in business I have wanted to rant at rude people but took a deep breath and waited to respond calmly and professionally. That is what I am doing now in response to this email.
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Nodsu

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Reply with quote  #51 
Quote:
Originally Posted by Debbie H
I was absolutely stunned over this post. Craig may know his computers but not how to communicate professional way. This happened once before and he apologized but already had lost some sellers. This second time is a problem for me. I still need time to process this and make a sound decision. I don't want to make a knee jerk decision but I also do not want to do business on a site that drives business away. Many times in business I have wanted to rant at rude people but took a deep breath and waited to respond calmly and professionally. That is what I am doing now in response to this email.

That is my concern too, Debbie.
My plans for my business aren't nearly as ambitious, as to be the next Etsy - I just want to make what I love and pay some bills. Yet I know the value of each customer and the importance of good reputation of a business and calm and collected non-escalating customer service. I was glad to see the acknowledgement and apology for the derailed and accusatory communication the last time, but it being a pattern is concerning and, while I'm no power-seller, I do have a good loyal following, that I don't want to expose to such emails and blaming and also invest my time, if it were to continue.
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artyah

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Reply with quote  #52 
Quote:
Originally Posted by Nodsu
What is that required support you speak of?


Hi,

The support I (we) are looking for is this:

When AY sends out a message. An announcement. We do not send them very often.
It is answered back with, "Please close my shop, delete my account, remove me from your mailing list."

The first announcement sent a few days ago was regarding AY lowering its fee to list down to $.05 for two weeks.

Some of the feedback we received was, "Please close my shop."

The next announcement we sent was regarding the site photos not showing correctly and that we had to do a restore. Again, feedback from more sellers was to close shop, remove from email list.

The support we are looking for is from sellers that want to be here on ArtYah.

The last letter I sent was (and is) still being misinterpreted.

I was letting people know that I was frustrated with sellers asking to close their shop after I sent important announcements. That tells me that there are people that really do not want to be on ArtYah and should move on. I was only asking for those sellers that want to move on to do so. Not trying to go out of my way to be mean about it.

We also want to be suuported in the way that people supported etsy when they first went there from ebay. If we had that kind of support then ArtYah could be the next great HANDMADE site. I do not want to be like etsy in the way that they are are corporate monster.

I too want to be able to simply pay the bills.

But the current path we are on puts us in a precarious position.

That is why we need people that tell everyone about ArtYah. To help us grow to be the great handmade place that they have always wanted. Since etsy is now a machine.

I hope I have made it a little easier to interpret and if there are still any areas to cover, please ask me to do so.

Thank you,

Craig

AY customer service






















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RockfordPlace

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Reply with quote  #53 
"I was letting people know that I was frustrated with sellers asking to close their shop after I sent important announcements. That tells me that there are people that really do not want to be on ArtYah and should move on. I was only asking for those sellers that want to move on to do so."
 

Then do what they ask, delete them and be done with it, but don't take it out on the rest of us.
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kohagww248

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Reply with quote  #54 
This was exactly what my husband said and he knew what was exactly going on. Strange thoughts.

I hope everyone could understand better and Craig should have explained the whole situation at the first hand in the third letter.

I don't want to backup either of the sides, but when I think about how Craig offered the customer service since the beginning, I still will stay here. He is very supportive to us all the time.

Not everyone is perfect all the time and sometimes you will make a mistake.

If you didn't try to make the mistake on purpose, we should forgive it. 

That's only my personal opinion. 

Have a great and awesome day!

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Nodsu

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Reply with quote  #55 
From what I understand, people who wanted to close up their shops did contact the venue.
Other people were doing their thing, until the email - which didn't have any explanation of why it's been sent out, but made a lot of people question if they are welcome, if they are supportive and what exactly counts as support.
Is keeping a shop open without listings supportive enough? I understand it's not encouraged, but does it make those sellers unwelcome? I feel like I need to make a decision on something I wasn't concerned about prior to this email, but now need to decide and I haven't a clue what I'm deciding on and need to do, if I need to.

I'm not into conflicts, I felt like I need to speak my mind on this, cause everyone here is supporting the same idea - a handmade venue - but in different ways and levels, depending on their motivation and means and scolding them just chases people away, which should be the opposite of the desired effect. I am also not sure anymore if the venue will stay handmade, per the other thread about manufactured goods - as it is important for many, here and might need to be declared clearly, before going ahead, as it is a deal-breaker for many.

Maybe we need to hear what is allowed- can shops not list and wait? Does that mean they're expected to close-up?

I have spent many hours of my life here as well, supporting and promoting, brought my buyers and spoke up - the feedback was not great, so I pulled back and waited for the venue to get up to what was asked by my buyers - I will always appreciate my previous customers for their support and effort, even if they stop buying from me, and assumed a venue will still be kind to it's previous sellers in good standing.

I understand frustration and can imagine what a person may have thought or felt, but when a business, with great potential and supportive clients sends out a blaming ranty email, without explanation and clear plan or requirements, it can only harm the end goal. I, as a customer, feel called out - still unsure if it was me too or just others, not more motivated, but puzzled.

Anyway, as I said earlier, it's just 1 me, so my insight might be just that person me insight, as not too many people have spoken up about their plans and thoughts on this (unlike on Etsy)- but it feels like a conversation about what is happening, would be the healthy thing to do.
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allaboutthebuttons

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Reply with quote  #56 
TIME is a valuable commodity for everyone and I am giving this issue just a bit more. I have had my shop open for almost 2 years. I have pinned, Facebook,G+ and more. I have sent my fees in on time and donated when I could. I wanted this site to succeed but 18 sales over almost 2 years is, in my opinion, not enough. I have been on the ground floor of several other sites including Etsy since 2006. While I might not agree with their changes/improvements I have never been a recipient of an e-mail like Craig's.   Yes, I let some things expire and was waiting for the new build but my shop wasn't empty. I have personally found it difficult to give 3 shops time. My other shops are keeping me VERY busy. If this one was producing, I'd make the time but closing was on my mind when I received the e-mail.  It definitely was worded poorly, showed annoyance, totally irritated me and pushed me over. As someone else said, "yell" at the offenders, not the supporters. Despite Craig's "explanation" it falls short of an apology and I felt slapped. And in my experience this is not the first time Craig's anger/annoyance has reared. I do know the effort required to build a site but for me, he just bit the hand that was trying to feed him. My time, money and effort will go where I am not called out for an abuse I did not commit.
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Debbie H

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Reply with quote  #57 
Craig, your latest reply didn't help your cause, it made it worse. You are still telling all of us that we are bad people and we either spend money making you a success of get out. I have been in retail and customer service all my life and never had a supplier or service react the way you are. You cannot treat your customers, your shop owners, this way and expect them to support you. Bad customer service is worse than no customer service. Besides, you were ranting at us because a few were asking to have their shop closed and that is exactly what you told them to do. Grow a thicker skin and do not take someone closing their shop personally. 
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RockfordPlace

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Reply with quote  #58 
"we either spend money making you a success of get out."

Debbie H., I think this is the REAL reason for the email!
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SterlingByDix

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Reply with quote  #59 
This topic is difficult. I totally understand the feeling that comes with owning a company that is losing $ every day (been there; done that). But, having had a career in PR, I also understand the negative reactions to Craig's post. At best, it was badly worded. I think it was also ill-considered. It read much like a threat to all sellers/members. I am sure most of those who have joined ArtYah want it to succeed. There is, however, a limit for each of us in terms of time and money to expend to help make that happen. 

I said, "been there; done that". When it happened to me, I did not feel I could call up the remaining customers and demand they buy more. The major responsibility for finding a path to success was, in the end, mine.
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BlueShedCrafts

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Reply with quote  #60 
I am totally confused. I listed three items two days ago and now they are missing, not just the images but the complete listing for each one. Is this due to the system upgrade? Do I need to relist or will they reappear?

Thank you,
Rachael.

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Rachael
Crocheted Bears, Felted Gifts, Teddy Bears Clothes...cute, pretty, must have gifts. Made in England.          
https://www.artyah.com/seller/blueshedcrafts
http://blueshedcrafts.co.uk
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