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artyah

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Reply with quote  #31 
Quote:
Originally Posted by catwands
The email was unfortunate. Craig should have taken a deep breathe before writing or sending it.  Something set him off though so I can be understanding when it comes to the email. I really don't think it was meant  as rude or obnoxious. I will be staying here and I also sell elsewhere. I am a 'have eggs in other baskets' kind of person. When the site gets fixed I will be adding new items and continue relisting expired listings. I am just not ready to give up  on this site yet.


Thank you Dawn! I appreciate your understanding. I had answered a post one below so if everyone gets a chance to read it that would be great. I will also post to the forum separately.

Thanks,

Craig
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artyah

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Reply with quote  #32 
Quote:
Originally Posted by MicheleMade
I just checked my email and saw the same one you received.  I'm sure it was sent to everyone registered on ArtYah.  It is a little confusing, but my assumption is that some sellers have been getting angry about receiving multiple emails, possibly thinking they are being spammed, and some are unhappy with the site and want to leave.  I think Craig is trying to let people know they are welcome to leave the site if they want to, they just need to request that their shop and account be closed.  Craig might see this tomorrow and clarify.  Again, this is purely a guess, but maybe Craig has received a few emails today with rants about the site.


Yes, Michele you hit the nail almost squarely on its head.

I am looking for the FULL support of people to help build AY into the next etsy.
Just as etsy was built by the sellers when they fled ebay.

I want people who will support us, not financially. But everything they do (within reason)
should be to try to help AY get to the next level. Our site is still not there yet and will take time.
But etsy did not have the amenities that they have now either. That took years to achieve.

I just posted in this forum and I am trying like crazy to get to people now as I have received a few hundred or more emails. Thank you for all of your support and understanding. I honestly only want
what is best for everyone. But I just needed to let people know where we stood.

Thank you,

Craig

AY customer service
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SewNSewSister

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Reply with quote  #33 
There are always two sides to a coin. What might appear on the surface is not necessarily what the true meaning is. A choice of words and/or wording may get lost in the intended translation. Right and wrong can be defined differently by an individual.  Platitudes, yes, but true none the less. 

I do not believe for a moment that Craig meant to hurt or insult his Sellers. Perhaps his frustrations of trying to continually improve AY got in the way and poorly chosen wording resulted. Now he is paying the price via public negativity and bad publicity that is being thrown his way and AY.

It is time to move on...whether leaving or remaining with AY. 
I am staying and hope many others will also. Let's wait and see AY 2.0 and hope that it'll be all that Craig has said it would. Let's give him a chance to complete his work.


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Auntmaymesattic

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Reply with quote  #34 
Absolutely!  Sometimes the written word can easily be misinterpreted.  You can't get away that Craig is quick to answer questions, provide input and transparency.  AY is still a small marketplace and won't get lost in the multitudes of people like other sites.  And maybe because he is a programmer, his "choice of words" were more direct.  I know I probably would have worded things about the same way, and I've been at customer service for a while.


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Lesley Fry

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Reply with quote  #35 
From what I have read in the Etsy forum, it appears that a ton of shops were opened here NOT to make sales but to protect the names of the shops from being used by others. Artyah exists to help people make sales and a shop is NOT a shop if it has no merchandise for sale. These "shops" deserve to be closed. Maybe Craig should allow a new shop a stated period of time to list merchandise or it will be automatically deleted.
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EtaGemini Art

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Reply with quote  #36 
Well I for one am sticking around with AY. Etsy just instituted a new search function when a buyer can filter results for shipping in 1-3 business days. I tried it. My search went from 5841 results to 41 with the filter in place and all the listings became local to me listings. With Etsy being predominately US, this filter will exclude my listings there from ever being found. In fact, I've stopped listing on Etsy entirely.

I'm excited for the new build this summer and the potential this site has!

Sherry

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Nodsu

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Reply with quote  #37 
To be fair, many opened to claim their name and sell, for various reasons (unable to set taxes, unable to list digital art and more) they weren't able to - or also are waiting for the site to grow, as their other, already successful, businesses demand more attention. Even name claiming is a very common and smart business practice- and after paying $5 to do that, which most sites don't ask for, they may well feel (I think it's valid), that they have helped a venue by donating five bucks and showing business interest.
I think by making it into an elite group of select few sellers, where lotalty is the main factor, no online venue can succeed at being great and growing into the next Etsy. It can be a novelty venue of small group, which is fine, but I've gathered it's not the goal. Especially when adding manufactured goods into the mix- which takes away from the specialty of the platform and throws it in with Etsy and Ebay (I personally am pretty loyal to Ebay and Amazon for lowest priced factory goods)- there's no way AY could compete with them.
My inexperienced and uneducated opinion is, that it's not the factory stuff, that's missing to help this venue grow, but amount of sellers and even more, buyers - there's so many venues to choose from, you can pick by following your moral compass, wallet, aesthetics... it's all been done before, so the newness and being just 1 and only option for all to focus on and unite their efforts (like Etsy way back when), is not happening - so many newcomers have failed, so many people have jumped in with high hopes and left disappointed over and over again. So, people are more critical and sceptical than they were when Etsy started. It's fair. Yet, for a platform to get big and successful one needs lots of people. And all "bees" can be caught and kept around with honey, rather than vinegar.
I still hope AY will make it. I, personally, am only interested if no manufactured is allowed (both as a buyer and seller) and if copyright infringement is banned and removed. I'm just 1 person and get that I don't matter and am at peace with that. I get enough business from social media and have gotten feedback from my buyers, that preferred checking out with paypal invoice, rather than the previous setup of my AY shop, so I listened.
Sellers have so many places to choose from, for selling, so every move, email, tone, update matters - and for a venue to grow into a healthy powerful competitive platform, it needs as many sellers as they can get and make them want to list and buy. A small elite group might be able to make each other feel good and stroke egos, but lacks the resources to grow.
I know nothing about running a platform, therefore it's so easy to be all speechy and run my mouth here, but the opinions of sellers is a piece of the bigger picture and I figured I'd throw in my 2 cents, as obviously many people- and a good portion of them would make excellent AY sellers- were unpleasantly surprised and confused by the email - and there's still no specifics on who is that supportive seller- what are the qualifications and what happens if they don't fulfill the requirements.
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martique

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Reply with quote  #38 
I am staying also. "This too shall pass". This is just one bump along the way. Difficult growing pains. The $5.00 set up fee never bothered me. It was well compensated for with the low listing fees. And $5.00 is the price of a hamburger and drink. You eat it and it's gone. I have gotten more out of Artyah than when I have picked up a $5.00 lotto ticket. Maybe because we all all artisans, we learn a lot about patience. Mainly to be patient with ourselves. 
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Nodsu

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Reply with quote  #39 
Just to be sure, that five bucks never bothered me either, I took it as a donation.
I know for some peeps that is still money that matters and I think their good will shouldn't be forgotten and overlooked, as that is a form of support and participation. There are lots of venues with comparable sales and no fees to sign up, but they chose to support this site as well, maybe not to the full potential of what's being expected of them (also at the time of sign-up there was no requirements of what a seller needs to do to benefit the venue), but they chose to open up their wallets to support. They are also potential buyers.
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Auntmaymesattic

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Reply with quote  #40 
That's what I thought too, "Five dollars to sign up?  Really?  That's it??"  were my thoughts.  If it costs me five bucks to help start a site, then I'm all for it. 

My thought about manufacturing is that many Etsy sellers will become unhappy when and if Etsy decides to go full manufacturing, leaving handmade sellers in the wake.  I think that will be when ArtYah will shine.  We handmade sellers find ourselves without a home or boutique we can align with, and one that doesn't cater to large mass produced shops.  Granted, money is important, but if we can stay the course and keep ArtYah what it started out to be, I think in the long run it will succeed.

On another note, I signed up for a handmade site about three years ago.  The site had a very well known TV actor as its first seller.  He was all about upcycling, recycling, and carbon footprints.  Even his TV show mirrored this.  And he also was an early investor.  After a year, the site shut down.  Artyah has been here longer, gone through troubles and turmoil, but Craig still believes in his product, and as long as I have that, I'm staying.

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CicadaArtJewelry

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Reply with quote  #41 

I'm a low income grad student, but still $5 bucks seemed very reasonable to me, and I too thought of it as a minimal donation. However, if the site is going to be a mix of manufactured along with the current categories, in that case it wouldn't even be worth $5 because it would mean guaranteed failure for a little "nobody" business like mine, along the same lines as the numerous free sites I have tried where my items were not even viewed.

The world doesn't need yet another selling platform for mass produced crap.

As far as listing, I let my last items expire (no notification, but I knew the time had passed) because not only have I been broke but I've also been busy with school, and the site is still under development, which can make it burdensome at times.

I plan to take advantage of the sale listing prices and list some next week (also known as "spring break"), but I don't know how much my imported listings will have to be edited, how much time it will take, etc. (My old photos were bad, so I deleted my listings on here before importing a fresh file.)

I expect to be facing a lot of anxiety about shipping methods and prices, as well. Does anyone know of the simplest way of setting that up?

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Christine

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Reply with quote  #42 
From another recent post here in the forums I got the impression it is not so much the people who sign up and do nothing but those who sign up, use the automatic upload thingy to upload loads of items and then do nothing with them so they sit there taking up space (which can be very expensive) but are not available for sale or garnering the listing fees.  There is no point leaving items sitting until the site becomes popular as if they are not available then potential customers cannot see them so they don't help the site expand.  This waiting for things to pick up before listing is a bit of a Catch 22, as things are unlikely to pick up if there are no listings.  I have not looked it up to check, but didn't Craig say there were 16,000 publicly listed but 50,000 items waiting ? 
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BlueShedCrafts

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Reply with quote  #43 
Quote:
Originally Posted by Christine
From another recent post here in the forums I got the impression it is not so much the people who sign up and do nothing but those who sign up, use the automatic upload thingy to upload loads of items and then do nothing with them so they sit there taking up space (which can be very expensive) but are not available for sale or garnering the listing fees.  There is no point leaving items sitting until the site becomes popular as if they are not available then potential customers cannot see them so they don't help the site expand.  This waiting for things to pick up before listing is a bit of a Catch 22, as things are unlikely to pick up if there are no listings.  I have not looked it up to check, but didn't Craig say there were 16,000 publicly listed but 50,000 items waiting ? 

Are you asking if people have listed items but then put their shop in vacation mode so that the items can not been seen to be purchased? If that is the case, why would anyone do that? I mean, they pay to list but then make no attempt to sell the items? Surely that can not be correct?

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Rachael
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CicadaArtJewelry

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Reply with quote  #44 
You can upload via a CVS file from other sites that allow you to download your listings that way.

I deleted all of my items on Artyah the other day because my more recent listings have better photos. I downloaded my listings from that other site, and up loaded the file here.

I have not edited and activated those listings yet. (I was getting an endless spinning wheel on the upload, so I thought it had failed and left the site--but got two emails saying I was successful, so may have loaded everything twice, and may need to delete half of what I uploaded, not sure.)

Uploads like that take up space on the site, but unless they're edited then activated they can't be seen on the site.

The "seems like the upload didn't work" issue could have people unsure that their files uploaded.

Also, listings (active or otherwise) have to be individually deleted, as far as I can tell. There either needs to be a bulk way of deleting old listings that you don't want to activate, or it needs to be more obvious if there is a way. (I individually deleted all of my old listings, and it was a real pain.)

Once there's a "bulk delete" feature available for non-active listings, maybe there should be some way of deleting old uploaded listings that have not been activated after a certain period of time? Like maybe a month or something.

I am not a computer programmer type, so I don't know what would be possible along those lines.

Edit: If room is needed on the site, finding a way of getting rid on inactive files taking up space might be a better way of making space than asking people to leave the site.

2nd Edit: So I just looked, and actually did upload the file twice, so will have to delete every other pending listing--but that can be done in a bulk way. (However, there was no way to do that with expired listings, and that needs to be fixed.)
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Marsha

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Reply with quote  #45 
I did not take Craig's email on a bad note but worry that my account will be deleted.  The last of my items expired on 3/1/18 after no sales for a long time and none over Christmas.  I would post to pinterest and google+ and got lots of views but no sales.  PLEASE do not delete my shop for I want to try again once the new format is done.

Marsha - Snow Nose Crafts  
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