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TinaDreamCatcher

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Reply with quote  #16 
I was just getting ready to list items and asked if the backup was done yet and got that nasty letter. I for one do not like redoing and redoing and redoing listings. I have been waiting for the new site just so I didn't have to redo anything. I don't have time for redo's. When will the new site be done? Anyone know or heard anything beyond it is coming along? 

So if you lose whatever you list right now, before the backup...then get a letter like this...yes confusing. Don't relist til after Wednesday or Thursday I had to find for myself. Peachy
 
PS Craig, you blew up the forums at Etsy
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CicadaArtJewelry

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Reply with quote  #17 
Quote:
Originally Posted by TinaDreamCatcher
I was just getting ready to list items and asked if the backup was done yet and got that nasty letter. I for one do not like redoing and redoing and redoing listings. I have been waiting for the new site just so I didn't have to redo anything. I don't have time for redo's. When will the new site be done? Anyone know or heard anything beyond it is coming along? 

So if you lose whatever you list right now, before the backup...then get a letter like this...yes confusing. Don't relist til after Wednesday or Thursday I had to find for myself. Peachy
 
PS Craig, you blew up the forums at Etsy


I think a lot of us were waiting for the site to stabilize with its changes before putting in more time or money. I've listed everything twice without a single sale but realize that this is a new site and not a get-rich-quick scheme. But time and money are the two things I lack the most.

I think that the tone and message of the email should have been given more thought. I understand that it is easy to go wrong with emails and forum posts, as I have done so myself. I hope the site will be able to recover from this moment.
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SewNSewSister

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Reply with quote  #18 
You're right Tina...Etsy forums are having a real good time with slamming AY today. And you know how vicious the forums can be.
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TinaDreamCatcher

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Reply with quote  #19 
I understand also and I also agree thought should of gone into the letter before sending it out to everyone. I also hope this site will be able to recover. But being abrasive to your customers, (us) is not the way to solve anything in a positive way. I don't believe in group punishment, therefore send the letters to the ones that caused this, not everyone!!!!!

So will the site be done this year?
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martique

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Reply with quote  #20 
I think Artyah will be here going forward. It broke a leg today. It's in the hospital getting it set and will be back by Wed. or Thurs. It might limp for a while but by keeping to a healing program, Artyah will get over this hurdle. 
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allaboutthebuttons

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Reply with quote  #21 
That makes no sense...how would you know if certain comments are offensive if you don't read them???

Rockford Place said :
If certain comments offend the owners, don't read them, but for goodness sake don't throw a little tantrum for the whole world to see!

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TheHomespunLoft

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Reply with quote  #22 
Could be the Etsy forums are discussing this debacle because so many Etsy sellers also opened a shop here And they are offended. Lots of sellers on this forum are also over on Etsy in the middle of the forum posting there too. I don't think anyone on Etsy is "having a real good time slamming AY". I for one, am disappointed in this site. Artyah created it's own mess that I am thinking it might travel with them into the future. Etsy is not the only forum discussing this. It is having a wide reach affect maybe wider than Artyah expected. It is not good.
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TinaDreamCatcher

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Reply with quote  #23 
Craig is in the spotlight no doubt, not in a good way either. I think he shot his self in the foot big time. I am out of here, closing up shop,
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cef1953

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Reply with quote  #24 
Quote:
Originally Posted by TheHomespunLoft
Could be the Etsy forums are discussing this debacle because so many Etsy sellers also opened a shop here And they are offended. Lots of sellers on this forum are also over on Etsy in the middle of the forum posting there too. I don't think anyone on Etsy is "having a real good time slamming AY". I for one, am disappointed in this site. Artyah created it's own mess that I am thinking it might travel with them into the future. Etsy is not the only forum discussing this. It is having a wide reach affect maybe wider than Artyah expected. It is not good.
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cef1953

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Reply with quote  #25 
I agree Homespun. I don't think the Etsy people who posted about this in their forums are enjoying this necessarily. ( well I'm not)
 
I think most of us are just disappointed. And sorry that things aren't working out here as well as expected.
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GracefulAntiques

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Reply with quote  #26 
Quote:
Originally Posted by GracefulAntiques
For the record I listed a few things today with no issues at all. I did after reading the Etsy forum about it. 

I was waiting for the rebuild and was a bit confused about it all TBH. 

I am currently banned on the other forums at the E so it is nice to even have a forum to post on. 

My politics evidently are too conservative for that place. 

For such a nominal price I will keep adding a few items here. 

Sandy 




The items you have added today will disappear (see email sent to you or messages in forum) as there has been a problem and the site is going to have a roll back back up done to 9th March, I think this it to be done on Wednesday so don't change anything else until after then.

OOPS. Sorry, disregard I added without issues today. 

Will try to add them again later. 

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catwands

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Reply with quote  #27 
The email was unfortunate. Craig should have taken a deep breathe before writing or sending it.  Something set him off though so I can be understanding when it comes to the email. I really don't think it was meant  as rude or obnoxious. I will be staying here and I also sell elsewhere. I am a 'have eggs in other baskets' kind of person. When the site gets fixed I will be adding new items and continue relisting expired listings. I am just not ready to give up  on this site yet.
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kohagww248

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Reply with quote  #28 
My husband said it's actually very honest from a programmers' perspective.

I was sad when I first saw the letter and couldn't believe what he wrote. I let my husband read and he said Craig was very right and the only thing was that most of us are not programmers and will only misunderstand what he was trying to say.

I hope he will stand out and explain what he want to say again.

Hope to see the new version soon.

I will continue to support Artyah and please stay honest and positive and real handmade.



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Nodsu

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Reply with quote  #29 
I think it's just a few enjoying the outcome, but sellers in numbers feeling the disappointment and vanishing hope. I feel no joy, for example.
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artyah

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Reply with quote  #30 
Quote:
Originally Posted by kohagww248
My husband said it's actually very honest from a programmers' perspective.

I was sad when I first saw the letter and couldn't believe what he wrote. I let my husband read and he said Craig was very right and the only thing was that most of us are not programmers and will only misunderstand what he was trying to say.

I hope he will stand out and explain what he want to say again.

Hope to see the new version soon.

I will continue to support Artyah and please stay honest and positive and real handmade.




I am starting to get to the emails and forum posts as I am receiving hundreds at a time.

THANK YOU!! and thank your husband :-)

What I was really trying to say and I do not think it came off the way that I had hoped was that ArtYah wants sellers who will support ArtYah for what we are.

I would love for everyone to want to be here on ArtYah  and help build ArtYah into the site that everyone has always wanted.

Do we want manufactures? Heck no! Do I need to let people know that we are not getting the kind of support to sustain our losses. Thumbs up!

The response to the last message sent is all over the board.

A lot of people want to close shop. That is what I requested. People that do not want to support ArtYah, please move on. People that want to see ArtYah grow, wonderful but again we cannot do it by ourselves. We need everyone to pitch in. We need everyone to help build up ArtYah like they did when they joined etsy after leaving ebay.

I have a lot of people that I need to personally get back to that are standing shoulder to shoulder with me.

In the end, I only want what is best for everyone.

Was I unprofessional, probably. But to be great (BTW, I am not saying that I am great) at anything, sometimes it has to be that way.

I mean I honestly was not trying to sit down and say, "I am really going to give it to them."

Was I frustrated, yes. I know it showed.
Could I have done better? Yes.

I hope this has helped and again thank you and everyone for all of your support.

Craig

AY customer service














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