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PlainandPurl

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Reply with quote  #1 
I just sold an item and got a message from Artyah. No message or activity in Paypal. I just noticed on the invoice that this is a taxable item. There is a place for me to add the tax. Does this mean the sale is not yet complete?

Puzzled since I thought we only charged sales tax based on the state we live in. MA does not charge sales tax on clothes. Am I incorrect?

Appreciate any suggestions.

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PlainandPurl

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Reply with quote  #2 
Well, maybe the tax isn't the problem. When I clicked on the ? beside the blue T it just became a faded gray T.
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WyvernDesigns1

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Reply with quote  #3 
Don't know what to tell you but I live in MA too.  Not only are clothing not taxable, but I believe that you don't have to pay sales tax on on-line sales unless you also have a brick and mortar store in the state. 
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Christine

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Reply with quote  #4 
I noticed the same with my last sold/unsold item as well (buyer did not complete sale and pay)  hopefully this will be fixed when the pages and cart are updated.
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PlainandPurl

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Reply with quote  #5 
Thank you both for your suggestions. Turns out that PayPal denied her payment but did not inform either one of us. Craig relisted and she purchased again, but now PP has charged her for 2 items, only one of which exists. I thought I could issue a refund as can be done on E but I don't see where I can do this. This has been frustrating, a lot of time on the computer contacting Craig, (who is a champion at getting back to us); time wading my way through PP voice mail, and waiting for them to call, and now, more time to solve the over payment. Luckily, I know this customer, but I worry that a similar experience will turn potential customers away.



P.S. It is still showing as taxable but I am ignoring that, I have enough to deal with.

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Christine

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Reply with quote  #6 
Hope you get it all sorted
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Kerioak
 
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PlainandPurl

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Reply with quote  #7 
I mailed the item and a check for the overcharge since I wanted the customer to have a good first experience with Artyah. Although the initial fault lies with her, insufficient funds, Paypal did not inform her that the sale was denied. They also neglected to inform Artyah so my listing was deleted and I was charged commission. I know Artyah is in its infancy, but there must be a better system. I spent almost half of my day dealing with this problem. Disappointed that I have yet to hear back from Craig about the overpayment, even if it is a Paypal issue, the commission charge was slightly higher the second time around, and I was charged for relisting. Ten cents is not a big deal, but instead of being excited by my second only sale, it has left a bad taste in my mouth. 


Actually, I would have preferred to leave the listing up with a sold sign. It was one of my best scarves ever, and took a long time to make.

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Lesley Fry

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Reply with quote  #8 
Which btings up another subject - sold listings. On Etsy you can leave them for buyers to see or hide, as you wish. Here they disappear. I would like for buyers to see what I have sold as they might want to custom order one from me.
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byEmilie

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Reply with quote  #9 
I'm confused ... since payments here go thru PayPal couldn't one just refund thru' PayPal. I've refunded partial overages on shipping with PayPal wouldn't that work the same way with a double payment for a single item?  or am I missing something?
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PlainandPurl

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Reply with quote  #10 
That was the information I requested from Craig. I know how to refund on Etsy but couldn't find it on Artyah
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byEmilie

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Reply with quote  #11 
Mary from PlainandPurl said "That was the information I requested from Craig. I know how to refund on Etsy but couldn't find it on Artyah"

But you can also directly refund right at the PayPal site ...Correct? That's what I do even with Etsy if someone pays with their PayPal account. My PayPal account is not incorporated with Etsy Payments since I've been there since 2009 so that might be the difference with that. Not sure how it would work here than if we need to make a refund ...please keep us posted for future reference. ~Emilie~

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