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martique

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Reply with quote  #1 
This afternoon I noticed that 4 of my reviews are gone and that 4 of my old sales no longer show either in the "sold items" section. I have seen this mentioned in another thread. The explanation was that when a buyer discontinued the account on Artyah, reviews vanished. But I didn't think number of sales would also be reduced.
This gives a false impression of a shop. 
Why does this happen?
Why bother with allowing reviews if they are erased?
Better to say no stats than to give misinformation to potential buyers. 
I think this should be corrected.
Anyone with thoughts on this?

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TeddyBearsandCompany

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Reply with quote  #2 
I just checked my shop and the sale I had in March no longer shows up.  The buyer is apparently no longer on ArtYah. But a different problem I found is that the sale does not show up at all in my Shop Account Summary  under "Listings:  Sold" or under "Invoices:  Sales".    Luckily at the time of the sale, I had printed a copy of the invoice for my files, otherwise I'm not sure how I would recover any information about this transaction.  Has anyone else noticed that sales are missing from your Shop Account Summary? 
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martique

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Reply with quote  #3 
Yes. That is what I saw also.
It does not make business sense that the invoices be removed. 
This must be a glitch in the back office.
I'll send an e-mail to Craig's team tomorrow.
Martha 
http://www.artyah.com/seller/martique

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TeddyBearsandCompany

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Reply with quote  #4 
Thanks, Martha.  
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martique

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Reply with quote  #5 
I'll let you know if I hear back and perhaps Craig will address this issue here in the forum.
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spoosyboo

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Reply with quote  #6 
Any news on this?
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spoosyboo

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Reply with quote  #7 
This same topic is under "feedback??? " in the forum. 
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