Reviews are gone. I have seen someone else mention this

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martique

Senior Member
Registered:1497977011
Posts: 127

Posted 1525633420	Reply with quote #1

This afternoon I noticed that 4 of my reviews are gone and that 4 of my old sales no longer show either in the "sold items" section. I have seen this mentioned in another thread. The explanation was that when a buyer discontinued the account on Artyah, reviews vanished. But I didn't think number of sales would also be reduced. This gives a false impression of a shop. Why does this happen? Why bother with allowing reviews if they are erased? Better to say no stats than to give misinformation to potential buyers. I think this should be corrected. Anyone with thoughts on this?
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TeddyBearsandCompany

Junior Member
Registered:1497976677
Posts: 14

Posted 1525656201	Reply with quote #2

I just checked my shop and the sale I had in March no longer shows up. The buyer is apparently no longer on ArtYah. But a different problem I found is that the sale does not show up at all in my Shop Account Summary under "Listings: Sold" or under "Invoices: Sales". Luckily at the time of the sale, I had printed a copy of the invoice for my files, otherwise I'm not sure how I would recover any information about this transaction. Has anyone else noticed that sales are missing from your Shop Account Summary? __________________ -Pat https://www.artyah.com/seller/teddybearsandcompany
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martique

Senior Member
Registered:1497977011
Posts: 127

Posted 1525658250	Reply with quote #3

Yes. That is what I saw also. It does not make business sense that the invoices be removed. This must be a glitch in the back office. I'll send an e-mail to Craig's team tomorrow. Martha http://www.artyah.com/seller/martique
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TeddyBearsandCompany

Junior Member
Registered:1497976677
Posts: 14

Posted 1525666674	Reply with quote #4

Thanks, Martha. __________________ -Pat https://www.artyah.com/seller/teddybearsandcompany
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martique

Senior Member
Registered:1497977011
Posts: 127

Posted 1525696568	Reply with quote #5

I'll let you know if I hear back and perhaps Craig will address this issue here in the forum.
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spoosyboo

Junior Member
Registered:1498507872
Posts: 17

Posted 1525982570	Reply with quote #6

Any news on this? __________________ Make More everyday! SpoosyBoo Says so https://www.artyah.com/seller/spoosyboo https://www.facebook.com/SpoosyBoo/ https://www.instagram.com/spoosyboo/ https://twitter.com/spoosyboo
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spoosyboo

Junior Member
Registered:1498507872
Posts: 17

Posted 1525991378	Reply with quote #7

This same topic is under "feedback??? " in the forum. __________________ Make More everyday! SpoosyBoo Says so https://www.artyah.com/seller/spoosyboo https://www.facebook.com/SpoosyBoo/ https://www.instagram.com/spoosyboo/ https://twitter.com/spoosyboo
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