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Lesley Fry

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Reply with quote  #1 
I just read an interesting topic in the Etsy forum. It seems Etsy is pushing sellers to have free shipping.  I found the pros and cons to be interesting. It's mostly pros for Etsy and cons for the sellers.

https://www.etsy.com/teams/7722/discussions/discuss/18453995/page/1

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byEmilie

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Reply with quote  #2 
I've always felt this maybe something big companies/corporations can do, because they have contracts with carriers and can negotiate different deals. That's generally what most of us micro businesses do not have access to, however Etsy does offer their own shipping labels at a lower rate ....if you want to use them. If they could get all of us on board to purchase those shipping labels they might be able to get even a better deal just like bigger corporations but there are too many different variations being that we come from all over the world as sellers. Our government also does not subsidize shipping like some other countries do. So to my way of thinking it's basically a no win situation for U.S. sellers on these online selling sites to offer free shipping unless your willing to up your prices in your product line to include S&H, but than that extra percentage is tak'n from our sales where the S&H is included. ...and yes, than it does benefit that particular selling venue. 
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GracefulAntiques

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Reply with quote  #3 
After they did that free shipping as one price and then took it off I was coming here about that time. 

I decided to just do it here. All USA is shipped free in my shop here. 

I am not even charging the full price what it will cost. 

Shipping is such a difficult thing IMHO of selling online since 2002. 

I have 100s if not 1000s of items. 

If you put a certain price in sooner or later the Post Office changes it. 

Bottom line is I try to ship it the safest way and economical way. 

Refunding any difference over $2.00. 

Will try it and see if it works. If not back to square one I guess. 

I do think eventually it will be expected at all these venues. 

Shipping to California is always way more then to the other Coast. 



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Christine

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Reply with quote  #4 
I don't think there are any benefits to "free" shipping and I think it really cheapens sites who offer it.  Handmade and crafting sites should equal quality in people's minds so constant sales and free this that and the other stickers and sale notices all over the place give the impression that a site is in trouble, to me anyway.  Which shops tend to have the most sale stickers?  Those that are closing down or getting rid of damaged stock.

When I first stared I did offer free shipping on Ebay as they push it so hard and you could not get the highest discounts unless you did.  Buyers were asking (as I do to other people) if they purchased more than one is there a discount because without it the shipping cost would be too high and you pay twice for the same thing.

I avoid shops with free shipping these days if I want more than one item as it works out more expensive, one way or another, in the long run.

Even on Amazon, with Prime you can often find the item cheaper elsewhere including the shipping cost if you look around.

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catwands

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Reply with quote  #5 
There is no such thing as free shipping. The cost is usually worked into the item price.

If you choose not to adjust your prices and eat the cost of shipping then your profit is less. Also if you get a return and have to issue a refund, you will be refunding the total amount.  If you don't adjust your item price to reflect the included price of shipping, then you are out of luck on a return/refund. You will be loosing even more money.

Free shipping is not a good thing. I doubt that free shipping will become mandatory. Even on ebay it is a choice.

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barkrock

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Reply with quote  #6 
Shipping simply isn't "free".
Anyplace.
Ever.

SOMEone is paying the bill.
 
Chances are that someone is, in the end, going to be the buyer.
And when a buyer buys multiple items at one time, "free shipping" has likely been rolled into the prices.  Therefore said buyer will be paying far more per item.

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Lesley Fry

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Reply with quote  #7 
If you include free shipping within your home country and sell to other countries, to have to subtract the cost of the free shipping from the actual shipping or the buyer is paying twice. If the item is returned for a refund and shipping was included, the seller gets stuck for the original shipping.
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glassladyathome

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Reply with quote  #8 
Yeah, for me this "free shipping" is just plain dishonest, as it is only a gimmick.  I much prefer to see the actual price of an item, and the actual shipping. 
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GracefulAntiques

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Reply with quote  #9 
Ok, if one reads my post above it was an experiment on my part. 

Of course there is no such thing as free shipping. 

I did not consider the fact of returns though. 

Glad I read this here. 

100s if not 1000s of sales since 2002 online and only maybe 2 returns. 

One wrong color. 

So after reading all of your posts and having listed about 154 items since signing up on Artyah 7/21/17 
I will go in and change them slowly. 

I do though think it will be a requirement in the near future. 

Could be wrong. 

I only ship intl. if asked so that is not an issue. 

This should be fun. I have enjoyed buying some nice items here and plan on staying at least through to February. 

Sandy

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ArtsyCrafteryStudio

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Reply with quote  #10 
Quote:
Originally Posted by Christine


I avoid shops with free shipping these days if I want more than one item as it works out more expensive, one way or another, in the long run.

Even on Amazon, with Prime you can often find the item cheaper elsewhere including the shipping cost if you look around.


Yeah, I know why. This is because some sellers offer free shipping, but then add the shipping cost to the cost of the product. Some handmades sellers feel this is inflating the cost of their products, and they refuse to do that, so they don't offer free shipping. It is hard for sellers, other than those with big ticket items and high-volume sellers, to eat shipping costs.

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ArtsyCrafteryStudio

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Reply with quote  #11 
I recently read this great article about the #1 thing that causes abandoned carts, and how to reduce that. It's written by Jeff Daigle, the founder of Denver Business Design Consulting, LLC. He's a licensed architect and a member of the Academy of Handmade Artists and Supporters. He says that he helps artists, makers, and small businesses grow their revenue, reduce their workload, and achieve their dreams of making a living by doing what they love. I ran across his article on Instagram and saved it because I wanted to share it online. He also writes about free shipping in it.

It really gave me something to think about. I am not a fan at all of inflating prices and calling it free shipping, so I don't practice that. When I first began online selling years ago, I also wanted to give all of my customers free shipping, just like most novices. When I read around at forums and communities, because this is always a topic somewhere, what stood out to me was when sellers said that customers need to know how much shipping costs in the commerce world. When you give free shipping it does not help them to understand just how much the cost of shipping affects everyone. I did agree with that, but this article was so insightful, that it now has me trying to work out a compromise. The main thing that got my attention was that his description of the average cart-abandoning customer fit me, many times, eventhough I am a seller.

You should read it. I commented at his Instagram post that I would be sharing it many times.

61% of Abandoned Carts are Caused by this One Thing 

Please let me know if you have any problems accessing it.

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CraftyPA

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Reply with quote  #12 
I offer free shipping.  I came about this decision because, I was guilty of many times abandoning my cart once I saw what the shipping was on items I wanted.  I would like the person buying my products to know when they hit "buy", that is what the price will be.  

I shop Amazon Prime continually, so shipping is definitely something I don't want to deal with when shopping on line.  I feel if I can offer that to my customers, it will be an easier decision for them.

I only offer it to folks in the USA, and how I calculate the price is to check what an item would cost to the farthest distance, and the closest.  I mid-price the shipping.  I will sometimes lose, and sometimes win.  Then I add this cost to the listing price.  Anyone who does shopping on-line knows that some money has been added to the price to cover the shipping, but it means they pay the price they see, with no surprises.  

CraftyPA
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Lesley Fry

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Reply with quote  #13 
I expect to pay shipping, one way or another and it is easy enough to check at USPS to see the actual cost. I prefer to know the breakdown as well as the total cost.

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Christine

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Reply with quote  #14 
Jeff Daigle suggests increasing prices by 5% to cover postage.  Ummmm my nail art which are my biggest seller currently cost £2.95, for ease of working this out lets say £3.00 - 5% is 0.15. minimum UK postage is currently 0.56, thats already a loss of 0.41  then there is a percentage of the sale fee on top of that, that is a few more pence lost.  If you sell expensive items then there *may* be some logic but I am unable to see it.  Artyah is a world wide site so just selling to your own country is limiting your sale options and may peeve customers as they are not likely to ask if you will ship to them, but go elsewhere (or is that just me?)
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CraftyPA

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Reply with quote  #15 
I think if you put "Please contact me for international shipping as I would like to save you as much as possible on shipping" that customers would understand.  I also think the 5% rule is silly because it does not take into account the weight/size of anything sold.

BTW, your nail art stickers are awesome!  I am an overjoyed customer!

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