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artyah

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Reply with quote  #1 
Hi All,

Last week, ArtYah experienced a unique situation. We had what looked like normal
everyday people signing up to our site. But the reality was after they had signed up they would send out a message to our sellers saying they wanted to buy an item and pay using a check. Paying by check is strictly prohibited under our T&C. It was a scam. We have deactivated those accounts that were responsible for this.

We have taken on a new approach to combat this type of piracy and we hope that it will work. When a new person signs up to ArtYah, they will have their IP address and email address run through an IP, Email blacklist checker. If they are approved then they will be sent from ArtYah an email asking them to respond to the email we send. There will also be a word they will need to use to respond with and if correct their account will be approved.

So far, we have caught three blacklisted IP addresses and did not approve them.

The tricky part is the IP and email can look good, but unless checked can be fraudulent.

We are working hard to keep ArtYah a safe place for all. Please be sure to report any fraudulent activity to customer service.

Thank you,

Craig

AY customer service








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Christine

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Reply with quote  #2 
Thanks for being so proactive on this Craig.  It is nice to know you are working behind the scenes, not just sitting around in front of a nice warm fire with your feet up, drinking cocoa and doing crossword puzzles
[angel]   [sleep]  [rofl]

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Kerioak
 
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  Rosemarys Memories Vintage    Cottage Crochet    Twitter   Made in England

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Lynne-LMRCreations

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Reply with quote  #3 
I love how proactive you are..............thank you.[smile]
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Wire Wrapped & Woven Jewelry
https://www.zibbet.com/lmrcreations
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ArtsyCrafteryStudio

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Reply with quote  #4 
Thanks for this extra work towards keeping our site safe! [thumb]
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Sandi [comp]  ♥  Artsy Craftery Studio  ♥  The Creative Seller Website  ♥  Pinterest  ♥  Instagram  ♥  Facebook  ♥  Twitter

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MicheleMade

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Reply with quote  #5 
That's excellent that you can check them out first.  Yeah, people try to come up with all kinds of creative ways to scam sellers.  After doing this for ten years, I've had a small number of my buyers who come up with the most ludicrous reasons to get their money back.  I never give in.  I'm dealing with a scammer on Etsy right now who opened a case against me and left false one-star feedback.  Good luck to her trying to prove she received the wrong item!  lol  These people aren't always the smartest cookies in the cookie jar....you don't start out by leaving the worst possible feedback and then demand a full refund (without returning the item, mind you), because now what do I, the seller, have to lose?  😃 These wannable con-artists really need to brush up on the craft. Anywho, when I have more time some day, I'll have to share some of my more comical stories about claims that buyers have made.
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Handmade Crochet Scarves, Buttoned Neck Warmers, & Curtain Tiebacks
https://www.artyah.com/seller/michelemade
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artyah

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Posts: 151
Reply with quote  #6 
Hi Everyone,

Here is an update to our "Keeping ArtYah Safe" post.

We have processed 7 registrants trying to sign up since we started our black list checker program
and have denied their eligibility. Keeping ArtYah as safe as can be is our main goal.

We will continue to block and remove anyone that tries to use our platform in a malicious fashion.

Thank you,

Craig

AY customer service
0
ArtsyCrafteryStudio

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Posts: 498
Reply with quote  #7 
Quote:
Originally Posted by artyah
Hi Everyone,

Here is an update to our "Keeping ArtYah Safe" post.

We have processed 7 registrants trying to sign up since we started our black list checker program
and have denied their eligibility. Keeping ArtYah as safe as can be is our main goal.

We will continue to block and remove anyone that tries to use our platform in a malicious fashion.

Thank you,

Craig

AY customer service


It takes extra time and effort, and sometimes funds, to do this. Thanks!

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Sandi [comp]  ♥  Artsy Craftery Studio  ♥  The Creative Seller Website  ♥  Pinterest  ♥  Instagram  ♥  Facebook  ♥  Twitter

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Mantua-Maker

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Reply with quote  #8 
Thank you, Craig! [love]
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Deb Salisbury
Mantua-Maker and Magic Seeker
Historical Sewing Patterns and Books
http://www.artyah.com/seller/mantua-maker
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carpetbaggercreations

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Reply with quote  #9 
Thank you, Crag! I was one of the sellers contacted by one of the scammers, and appreciate your taking the extra step to notify me of the situation.
Continued appreciation for all you do!
Pat

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https://www.artyah.com/seller/carpetbaggercreations - handmade

 

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thetinseledwhisker

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Reply with quote  #10 
Fabulous! Thanks for tackling this for everyone's protection. [love]
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http://www.artyah.com/seller/the-tinseled-whisker
http://www.artyah.com/seller/tinselsvintage

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SterlingByDix

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Posts: 36
Reply with quote  #11 
Thanks, Craig. That's the kind of thing most people don't think of but operating a site like this must require a lot of efforts we don't often see.
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SingAlongSoap

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Reply with quote  #12 
It's unfortunate that these types of issues exist. Thank you for alerting us of the recent issue and for implementing procedures to avoid future occurrences.
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http://www.artyah.com/seller/sing-along-soap
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artyah

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Posts: 151
Reply with quote  #13 
Quote:
Originally Posted by SterlingByDix
Thanks, Craig. That's the kind of thing most people don't think of but operating a site like this must require a lot of efforts we don't often see.


This is exactly what we work on every day to keep the site safe for everyone.

Thank you so much!!

Craig

AY customer service
0
artyah

Administrator
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Posts: 151
Reply with quote  #14 
ArtYah safety update:

So far to date, we have had 15 attempts with someone trying to become an ArtYah member
and was not allowed due to a poor IP and or email address.

This helps everyone out and hopefully keeps ArtYah a safer environment for all.

Thank you,

Craig

AY customer service
0
martique

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Posts: 72
Reply with quote  #15 
Thank you, Craig.
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