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ZeeP

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Reply with quote  #1 


Although I get the email address for customers who buy digital products on PayPal, but it is not the right way.
Customer's profile should include an email address of the customer.
OR...when purchasing a digital product, to have a small field appear for the email address entry.
Any other ideas ?

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ZeeP

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Reply with quote  #2 
let me continue with this topic, by giving an example how bad it is that the seller doesn't know customer's EMAIL address.
Today I had a sale. I had to email the customer a digital file for a poster she purchased.
ok, so I went to PayPal, and got the email, and sent her the file, and also informed her thru conversation that file was emailed.
An hour or so later the customer replies using Artyah conversation, asking me to use "this email address", without realizing that she is NOT using her email, and her email is nowhere on ARTYAH!!!
I had to reply to her that she is using Artyah conversation tool, which does NOT know her email, and asked her to include her email address in her reply.
This is NOT GOOD at all, that we the sellers have no other way to contact the buyer or to email digital products!
ARTYAH, please do something about that.


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Lesley Fry

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Reply with quote  #3 
You might get faster results if you contact Craig directly from the bottom of an Artyah page. He may not read this but he absolutely does read and respond to his emails.
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ZeeP

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Reply with quote  #4 
I was in the middle of emailing to Craig when your message popped up [smile]
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