ArtYah Community Forum
Register Calendar Latest Topics Chat
 
 
 


Reply
  Author   Comment   Page 3 of 3      Prev   1   2   3
Twiganne

Member
Registered:
Posts: 32
Reply with quote  #31 
I specifically say in my policies if your item arrives damaged you are to let us know within 48 hours of the delivery. That they are responsible for taking at least 5 photos and photos of the box and packing. It is their responsibility to help us insure the postal claim. Once all photos are received we issue them an immediate refund.
0
mjchischilly

Junior Member
Registered:
Posts: 29
Reply with quote  #32 
I did amend my policy to say contact within three days to notify me of any problems and specifying that they contact me directly.  This is the first time anyone has waited anything like this long to try to claim breakage in shipping and I had never had anyone just ship back a broken pot before.  It was definitely an oversight when I was setting up my shop!  Now I feel like I need to write an iron-clad contract for shipping policy!
0
ArtsyCrafteryStudio

Avatar / Picture

Senior Member
Registered:
Posts: 395
Reply with quote  #33 
Quote:
Originally Posted by Twiganne
I specifically say in my policies if your item arrives damaged you are to let us know within 48 hours of the delivery. That they are responsible for taking at least 5 photos and photos of the box and packing. It is their responsibility to help us insure the postal claim. Once all photos are received we issue them an immediate refund.


That sounds very fair to me. It's up to the customer to prove their claim. They should want to provide somewhat irrefutable proof. They should not feel that it is too much to ask.

__________________
Sandi [comp]  ♥  Artsy Craftery Studio  ♥  The Creative Seller Website  ♥  Pinterest  ♥  Instagram  ♥  Facebook  ♥  Twitter

0
Previous Topic | Next Topic
Print
Reply

Quick Navigation:

Easily create a Forum Website with Website Toolbox.