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artyah

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Posts: 156
Reply with quote  #1 
Dear Sellers,

We are experiencing a problem with our images. Not to worry though. We will have this resolved.

We hope this is not too much of an inconvenience.

If you have listed items or signed up to ArtYah withing the last 24 hours.

Your information will be erased. Unfortunately, there is nothing that we can do about this.
Again we apologize for any inconvenience this causes.

If you recently received an email from ArtYah and requested to be taken off our mailing list, that takes 48 hours to process.

Thank you,

Craig

AY customer service
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EtaGemini Art

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Reply with quote  #2 
Thanks for the update Craig. What about the listing fees for new items listed today? I just listed 25 items this afternoon. Will we be charged for resisting these items again after the backup?

Sherry

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artyah

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Reply with quote  #3 
Listing fees and everything will be reset. Unfortunately, there is nothing that we can do about. We lost a ton of image files and have to recover them through this backup method.

Craig

AY Customer service
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notforgottenvintage

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Reply with quote  #4 
Hi Craig,
I lost 191 images.
Will they be coming back?
Notforgottenvintage
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SingAlongSoap

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Reply with quote  #5 
Just replaced the "expired images" for our shop. Hope the backup process does not have a negative impact on our manual recovery effort. Fingers crossed.
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SewNSewSister

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Reply with quote  #6 
Was planning on renewing today. Guess I can mark that off my list til the image prob gets resolved. Craig, your work is cut out for you today!! Deep breath!
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Fiber Art and Novelty Quilting. For some variations with traditional quilting...come have a look please!

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RockfordPlace

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Reply with quote  #7 
Wow....just wow!
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vintagerepeats

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Reply with quote  #8 

So all of my pics for 189 of my listings are gone permanently?!?!

 

And 60 listings from my other shop!!

https://www.artyah.com/seller/niftyknacksvh


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MicheleMade

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Reply with quote  #9 
Quote:
Originally Posted by vintagerepeats

So all of my pics for 189 of my listings are gone permanently?!?!

 

And 60 listings from my other shop!!

https://www.artyah.com/seller/niftyknacksvh



Craig sent out an email saying they need to do a little work to bring the images back.  He seems pretty confident that it's do-able. (:  They're going to do a back-up.  Unfortunately, it seems any new listings created in the last 24 hours might be lost.   In another thread Judy mentioned that she was able to just refresh her listings in some way and they all came back easily, but I'm not sure that's even necessary. I'm going to experiment right now and see if it works, just out of curiosity.

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Handmade Crochet Scarves, Buttoned Neck Warmers, & Curtain Tiebacks
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vintagerepeats

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Reply with quote  #10 
Quote:
Originally Posted by MicheleMade


Craig sent out an email saying they need to do a little work to bring the images back.  He seems pretty confident that it's do-able. (:  They're going to do a back-up.  Unfortunately, it seems any new listings created in the last 24 hours might be lost.   In another thread Judy mentioned that she was able to just refresh her listings in some way and they all came back easily, but I'm not sure that's even necessary. I'm going to experiment right now and see if it works, just out of curiosity.


Thanks for your reply.  I guess I misunderstood the email message.  I sure hope they can get it fixed!


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martique

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Reply with quote  #11 
It looks like I see 5 of my 6 pictures for each item. It is just the "listing image" that is gone. If I click on the term "listing image" in someone else's shop, I can see the other views of the item that were posted. Makes it hard for shoppers, though. A while back there was a thread here about what does it mean to be successful. I think the last 24 hours for Craig and his staff will show us how to thrive by not letting go and always getting back up. 
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